Dispatcher, Transportation

Base pay range

$23.00/hr - $24.00/hr

LHH is seeking a Dispatcher for a fantastic company in Sylacauga, AL. This role serves as the primary point of contact for all logistics‑related matters at the plant. This role requires constant coordination with internal teams, carriers, and the corporate office to ensure timely and accurate shipment of orders.

• Serve as the plant’s main logistics contact
• Monitor orders to ensure on‑time shipment to customers
• Notify carriers when orders are ready
• Follow up on missed loads
• Process detention and TONU approval requests
• Source alternate carriers as needed
• Ensure carrier compliance with PPE requirements

• Request and track updates on product availability
• Address product quality issues and returns
• Assist the shipping office with truck monitoring to help avoid detention
• Communicate carrier issues (late arrivals, driver hours, delivery constraints)
• Request customer site information (hours of operation, delivery procedures)
• Manage issues related to customers unable to accept product (layovers, returns, redeliveries)

• Update orders in the ERP system with corrected carrier information and rates
• Work with Purchasing on rate change requests
• Review detention invoices and provide supporting details for approval or denial

• High attention to detail
• Excellent organizational skills
• Ability to work well under pressure
• Comfortable challenging information and pushing back when necessary

• TMX – Princeton (Truck Dispatch), Intellitrans (Rail), SAP S/4
  
  HANA (ERP), Google Suite (Email, Spreadsheets, Documents)

• Plant operates 24/7
• In‑Office, Monday–Friday, with weekend on‑call rotation
• Shift: 10:00 AM – 6:00 PM with a 1‑hour lunch break

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