Administrative Support Specialist - Journey

Position Information

Job Title

Job Title Administrative Support Specialist
- Journey
- Sylva

Working Title Administrative Support Specialist
- Journey
- Sylva

Number of Vacancies

Number of Vacancies 1

Full Time Equivalent (FTE)

Full Time Equivalent (FTE) 1.0

Full Time or Part Time

Full Time or Part Time Full Time

Recruitment Range

Recruitment Range $34,602 - $49,406

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $34,602 - $38,445

Salary Grade Equivalency

Salary Grade Equivalency NC09

Work Schedule

Work Schedule Monday – Friday

Work Hours

Work Hours 8:00 a.m. – 5:00 p.m.

Position Location (City)

Position Location (City) Sylva

Job Category

Job Category Staff

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education,
ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

Primary Purpose of Position

This position serves in a business support role for patients, dentists and other staff at the ECU School of Dental Medicine Community Service Learning Center located in Sylva to optimize practice policies and procedures. Reporting to the Business Services Coordinator, this position is involved in the following functions: registration, scheduling, cashiering, outpatient charge entry, telephone operations and third party payer authorization.

Key Responsibilities Include:

• Manages patient interactions, scheduling, payments, and information (40%)
• Maintains and analyzes patient, billing, and scheduling data (30%)
• Operates software and office equipment for clinic tasks (20%)
• Trains students and residents on front desk operations (10%)

Minimum Education, Knowledge, Skills, and Experience

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

License or Certification required by the Department

None

Additional Instructions to Applicant

DENTAL MEDICINE SUPPORT POSTION – NOT SUBECT TO STATE HUMAN RESOURCES ACT .Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP ) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k,…