Leader, Business, Operations Manager

At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A.

About the Job

At Brown Haven, we take pride in being recognized as one of the highest-rated quality home builders in the United States by the National Housing Quality Association. We believe our greatest strength is our people — and that how our customers feel throughout their journey defines our success. That’s why we’re introducing a new, transformative leadership role designed to elevate the experience of every client, teammate, and community we serve.

Our vision is bold: to build 1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we’re investing in leadership that transcends operations and sales — leadership that inspires loyalty, builds relationships, and creates Raving Fans
.

Experience Leader – Be the Heartbeat of the local Brown Haven Experience

Location: Sylva, NC |
Type: Full-Time |
Salary Range: $75,000 - $90,000

Heart for Hospitality? You’ll Thrive at Brown Haven Homes.

At Brown Haven Homes, we believe building a home should feel as good as living in one. We’re on a mission to make every interaction, from the first hello to the final handshake, unforgettable.

As the local Experience Leader
, you’ll own the in-studio experience, lead community moments, bring positive energy into the office, and elevate the Brown Haven brand through unforgettable interactions. This isn’t an entry-level role—it requires someone polished, poised, and passionate about hospitality, community engagement, and elevating every client touch point.

Mindset of an Experience Leader:

• You Care More. You anticipate needs and create thoughtful touch points that make people feel valued.
• You’re Polished & Professional. You represent Brown Haven with warmth, confidence, and credibility.
• You’re a Natural Host. You love greeting people, building relationships, and making their day better.
• Positive Energy Only. You bring the spark that keeps the whole office aligned and energized.
• You’re Detail-Oriented. Excellence shows up in the small gestures — you get that.
• You Act NOW. When challenges arise, you move fast and own the outcome.

Playbook for Success:

• Create Raving Fans. Personally engage at key moments—welcomes, design kickoffs, walkthroughs, and closings—ensuring every client feels valued and supported.
• Deliver Excellence. Anticipate client needs, resolve issues with empathy and urgency, and uphold brand standards across all touch points.
• Be the Face of Brown Haven. Represent our brand at community events, realtor gatherings, and local initiatives—sharing our story with authenticity and pride.
• Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
• Champion Our Culture. Celebrate wins, encourage collaboration, and help set a high standard of hospitality in your local office.
• Local Marketing & Brand Presence. Develop social media content and engagement specific to your office.

Why Brown Haven Homes?

• Big Vision, Big Heart. Make a meaningful impact on families during one of the most exciting journeys of their lives.
• Culture of Champions. We innovate, hustle, and celebrate every win together. Be a core part of shaping the culture and first impressions of your local office.
• Growth Potential. This is the first role of its kind at Brown Haven—and the start of something big.
• Unlimited Paid Time Off. Leadership comes with flexibility – recharge when needed, deliver excellence always.
• Best-in-class Medical, Dental & Vision coverage for you and your family.
• Life & Short-Term Disability Insurance.
• 401(k) with Company Match.
• Bi-Annual Profit Share Program.

Your Competitive Edge:

• Background in Client Experience, Hospitality, or related field. 3+ years in hospitality, customer experience, or…