Events Coordinator & IT Support Technician

• Manage Logistics & Intake:
  Serve as the primary point of contact for internal/external event requests including managing space availability, booking windows, room arrangements, and catering. Calculate costs, partner with the Business Office to finalize agreements, and enforce policy compliance.
• Lead Live Technical Production:
  Provide primary technical planning, comprehensive AV production, and live streaming execution for high-profile events (e.g., commencement) while supporting routine meetings and conferences.
• Coordinate Operations & Safety:
  Submit IT/Facilities requests, monitor physical setups for safety compliance with Campus Safety/Facilities, and build ongoing relationships with major clients (President’s Office, Board of Trustees, community leaders).
• Policy & Space Advisory:
  Interpret policies for clients, assist in revising facilities guidelines, and recommend equipment purchases to improve space operations.

• Direct Supervision:
  Formally manage two events staff members; assigning and prioritizing tasks, scheduling coverage, setting expectations, and conducting performance evaluations.
• Technical Training & Readiness:
  Train and mentor staff in AV setup, programming, operation, and troubleshooting, verifying their readiness prior to assigned events.

• Maintain Endpoints & Workstations:
  Maintain classroom, lab, and office equipment (computers, printers, AV) across campuses. Manage workstation software, configurations, and lab images utilizing Quest KACE.
• Assist Network & Physical Infrastructure:
  Assist the Network and Infrastructure Manager with installing and maintaining network gear (switches, wireless), pulling and terminating cable (Cat 5/6, Fiber), and installing security systems (door controls, security cameras).
• Support Telecom Systems:
  Assist with managing phone systems (desktop units, voicemail, auto-attendant) and emergency/critical incident telephony functionality.

• Assist users with individual technical support including the use of PC’s, software, portable devices, etc.
• Assist with the procurement and implementation of technology hardware.
• Coordinate the installation of classroom technologies and perform training for faculty.
• All other duties as assigned.

Required:

Bachelor's degree from an appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Preferred:
Certificates/Credentials:
Extron AV Associate, Shure Collaboration & Conferencing, Microsoft Azure, Dante Certification Levels 1, 2, or 3, Microsoft Security, Artificial Intelligence. PMI Project Management Professional, Microsoft 365 Endpoint Administrator Associate, Microsoft 365 Administrator Expert, CompTIA A+, CompTIA Security+, CompTIA Network+, Extron Controls Specialist, Extron Controls Professional, Extron Authorized Programmer, AVIXA Certified Technology Specialist, IAAP CPACC.

Experience in education and/or office management, preferably in a higher education environment;

Experience with audiovisual technology, live streaming for major events, computer support, printers, mobile devices, information systems and telecommunications, and copper cabling systems.

Ability to supervise staff, assign and schedule work, evaluate performance, and provide technical training;

Strong customer service, communication, organization, and event coordination skills;

Ability to apply approved fee schedules and coordinate event agreements and support requirements across college offices;

Valid NC Driver’s license is required.