HVAC Sales and Installation Coordinator

Join to apply for the HVAC Sales and Installation Coordinator role at Ward Plumbing, Heating & Air
.

The HVAC Sales and Installation Coordinator oversees and coordinates both sales and installation functions to ensure seamless operations and exceptional customer service. The role manages scheduling for sales appointments and HVAC installations, supports sales personnel in closing jobs, and ensures timely and accurate project execution. The position will supervise at least one team member and act as a liaison between customers, sales, and operations teams to maintain communication and satisfaction throughout the project lifecycle.

• Take and schedule incoming sales leads.
• Assist Comfort Advisors in closing jobs through calls, discussions, and walk‑in support.
• Process all sales‑related documentation and verify financing details.
• Act as a liaison between customers and Comfort Advisors.
• Generate and maintain sales reports and updates for management.

• Schedule and coordinate residential HVAC installations.
• Communicate with customers regarding installation dates, expectations, and preparations.
• Work closely with installers, warehouse staff, and suppliers to ensure timely delivery of equipment and materials.
• Maintain accurate records of job progress, permits, inspections, and closeout documentation.
• Handle scheduling changes, delays, and resolve issues promptly.
• Oversee administrative tasks related to installation projects, including rebates, warranty registration, and project costing.

• Supervise at least one supporting team member, providing guidance and support for daily tasks.
• Ensure adherence to company policies and customer service standards.
• Participate in monthly sales meetings and contribute to process improvements.

• 401(k) with company matching.
• Health insurance 100% company paid for employees.
• Dental insurance option.
• Vision insurance option.
• Disability insurance option.
• Employee discount.
• Paid time off including 7 company holidays.
• Professional development assistance.

• Day shift primarily 8:00 am to 5:00 pm, Monday to Friday.
• Some evenings, weekends or holidays as required.

• Bonus performance paid quarterly.

• Associate’s degree or higher; commensurate experience or training will be considered.

• 2+ years of sales and/or project management experience required.
• Familiar with HVAC equipment and products, or willing to learn.

• NC Driver’s License (Required).

• Main office in Sylva, NC 28779; well‑qualified remote candidates within 3 hours driving distance of Sylva, NC 28779 will be considered with required on‑site office visits monthly and as needed for company meetings, training, or events.

To learn more or apply, visit the following website. Please DO NOT email your resume; we only accept applications through our website.