Business Support Assistant | Sylvania

Moran Health Care Group has been caring for ageing Australians for over 65 years. Our goal is to enable people in our care to enjoy each day to the best of their ability. To find out more about us visit

Our values are Respect, Kindness, Dignity, and Compassion.

We are seeking an experienced Administrative Assistant (BSA) with strong administrative and customer service skills to join our team at Moran Sylvania.

This position supports the Management team with providing high-quality administrative and coordination tasks related to residents, families, employees, and key stakeholders.

This role operates within a busy and evolving residential aged care setting, requiring adaptability, strong organisational skills, and the ability to manage multiple priorities effectively. You will play a critical part in ensuring the efficient day‑to‑day operation of functions across our range of business, financial, facilities, and HR processes.

You will be a part of a professional team that values reliability, efficiency, and partnership. Moran offers a modern work environment and opportunities for professional growth and development.

• Operating as the initial point of contact for Moran Health Care Group internal and external stakeholders and attend to their enquiries.
• Answer telephones and transfer calls in a courteous and efficient manner.
• Assist with planning events, meetings, and luncheons.
• Prepare documents, reports and correspondence when required.
• Communicate relevant information and requests to employees and residents promptly and accurately.
• Create documents and manage employee and staff files and records.
• Maintain the general presentation of reception area and back office.
• Ensure that stationery and amenities are adequately stocked.
• Assist the Management team with day‑to‑day administrative activities.
• Assist with the establishment of new residents.
• Complete purchase orders for management review, such as stationary orders and other item orders.
• Prepare minutes of meetings as requested.
• Perform ad‑hoc administrative tasks as required.

• At least 1 year of experience in a high‑volume, fast‑paced administrative or receptionist role will be highly regarded.
• Excellent phone manner and verbal communication skills.
• Proficient in using Microsoft Office suite, SharePoint with strong technical skills.
• Demonstrates excellent customer service, organisational, and time management skills.
• Building relationships, working well in a team, resolving conflicts and professional interactions smoothly.
• Demonstrates the ability to perform routine administrative tasks with a high level of attention to detail.
• Experience with rostering will be highly desirable.
• Must have a valid police check, influenza vaccination (or willingness to obtain) and valid Australian work rights.

• Employee recognition and benefits.
• Mentoring by supervisors.
• Employee Assistance Program.
• Training and development opportunities.
• Paid Parental Leave and Leave loading.

If you are searching for a distinguished career opportunity, dedicated to making a difference, please apply today, we would love to hear from you!

At Moran Aged Care, we are devoted to building a workplace that reflects the diversity of our community and creating a respectful workplace for all employees.

Differences are embraced, contributions are valued, and everyone has a sense of association and belonging. We welcome people with diverse skills, experiences, perspectives, and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

Moran Aged Care has COVID‑19 Vaccination Policy that requires all new hires to show proof of being fully vaccinated from COVID‑19.

For any questions, please contact

Thank you for your interest in this role. We look forward to receiving your application.

Business Support Assistant | Sylvania

Healthcare & Medical Medical Administration