Shipping & Mail Center Associate

The Package Master is looking for a reliable and customer-focused Shipping & Mail Center Associate who has hands-on knowledge of Postal Mate and multi-carrier shipping operations. The ideal candidate should be comfortable processing shipments, handling customer drop-offs, managing incoming packages, and assisting customers with shipping and mailbox services.

• Use Postal Mate to process shipments, print shipping labels, enter package details, and manage shipping transactions.
• Handle domestic and international shipments through UPS, Fed Ex, USPS, and DHL.
• Accept customer package drop-offs, verify shipment information, and follow the required procedures for each carrier.
• Process prepaid labels, QR-code returns, and eligible carrier drop-offs.
• Weigh and measure packages, determine shipping options, and assist customers with rates and delivery estimates.
• Handle incoming packages, maintain accurate package records, and manage customer pickups.
• Assist with private mailbox rentals, mail receiving, and customer notifications.
• Prepare packages for carrier pickup and maintain accurate daily shipping and drop-off records.
• Maintain an organized shipping area and provide friendly customer service.

• Hands-on experience with Postal Mate is strongly preferred.
• Practical knowledge of shipping procedures for UPS, Fed Ex, USPS, and DHL.
• Experience processing shipments, prepaid labels, package drop-offs, and returns.
• Ability to use shipping software, scales, barcode scanners, label printers, and point-of-sale systems.
• Good communication, customer service, and organizational skills.
• Ability to handle packages and stand for extended periods when needed.

• Previous experience at a pack-and-ship store, shipping center, mailbox store, or retail shipping counter.
• Knowledge of domestic and international shipping requirements, package handling, and carrier pickup procedures.
• Experience with private mailbox services and package receiving.