Service Dispatcher

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit.

• Plan technicians’ routes for service calls based on availability, skill, and geographical location
• Assisting service department in daily operations
• Familiarity with New York City, Long Island and Westchester
• Provide information to technicians relevant to their calls.
• Contact Customers prior to service call to confirm appointment
• Other various duties asked of management

• High School Diploma or GED
• 2+ Years’ experience as a Dispatcher
• Basic computer skills

• 2+ Years’ experience as a Dispatcher within the Alarm Industry
• Knowledge of Fire, Security, CCTV, and Card access
• Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner
• Excellent organizational, customer service, and time management skills

Disclaimer:
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.