Human Resources Generalist – Multi-Unit Network

Human Resources Generalist – Multi-Unit The UPS Store Network

Are you passionate about people, organization, and building great teams? We’re looking for a proactive and hands-on Human Resources Generalist to support our growing multi-location retail network.

This position is based in Syosset, NY, supporting 11 UPS Store locations across Long Island and NYC. You’ll play a critical role in recruitment, employee relations, and HR compliance, helping to foster a positive, people-first culture in a fast-paced retail environment.

• Recruiting & Talent Acquisition:
  Manage full-cycle recruiting — post positions, screen applicants, schedule interviews, and onboard top talent for multiple locations.
• Onboarding & Training:
  Coordinate background checks, new-hire documentation, and system setup. Partner with Training & Development to ensure smooth orientation and 30/60/90-day follow-ups.
• Employee Relations & Compliance:
  Serve as the first point of contact for HR questions, support investigations, and ensure compliance with federal, state, and local employment laws (EEO, FMLA, ADA, NYS labor).
• Payroll & Benefits Administration:
  Collaborate with Office Manager to process payroll updates, manage benefits enrollment, and maintain accurate attendance and PTO records.
• Performance Management:
  Support annual and quarterly evaluations, document coaching and improvement plans, and track recognition and incentive programs.
• HR Data & Reporting:
  Maintain digital personnel files, generate reports for turnover and retention, and help implement HRIS and workforce management tools.
• Culture & Engagement:
  Plan employee events, milestone recognitions, and internal communications that reinforce teamwork, respect, and accountability.

• Competitive salary with clear opportunities for growth
• Health, dental, and vision insurance
• Paid time off, holidays, and sick time
• Employee discounts and performance incentives
• Professional development and leadership training
• Positive, people-focused culture that values communication and collaboration
• Locally owned and operated franchise network

• Bachelor’s degree in Human Resources, Business, or a related field preferred
• 3–5 years of progressive HR or recruiting experience (multi-unit retail or service environment strongly preferred)
• Strong understanding of HR laws, regulations, and best practices
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities with discretion and confidentiality
• Proficiency in Google Workspace, Microsoft Office, HRIS, and recruiting platforms
• PHR or SHRM-CP certification a plus
• Must be able to work on-site in Syosset, NY with occasional travel (approx. 25%)

Compensation: $55,000 and up (based on experience)

Job Type: Full-time

• We are an equal opportunity employer committed to diversity, inclusion, and creating a respectful workplace where all employees can thrive.