Help Desk Technician

Overview

We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.

Responsibilities

· Provide first-level technical support to clients primarily from our central office in Syosset, NY.

· Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.

· Occasionally visit client sites to provide on-site support as needed.

· Document and track all support requests, resolutions, and follow-up activities in our ticketing system.

· Collaborate with other team members to escalate and resolve complex issues.

· Participate in ongoing training and development to stay current with emerging technologies and best practices.

· Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.

Qualifications

· Excellent verbal and written communication skills.

· Strong problem-solving abilities and attention to detail.

· Basic knowledge of computer hardware, software, and networking fundamentals.

· Ability to work independently and as part of a team.

· Customer-focused attitude with a desire to provide exceptional service.

· Willingness to learn and adapt to new technologies and environments.

· Availability to occasionally travel to client sites as required.

Preferred Skills

· Previous experience in a helpdesk or technical support role.

· Familiarity with MSP environments and ticketing systems.

· Certifications such as CompTIA A+, Network+, or similar are a plus.

Benefits

· Competitive salary and benefits package.

· Opportunities for professional growth and advancement.

· Supportive and collaborative work environment.

If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!