Software Support Specialist, Tier 1

Job Description

Winner of the 2026 Top Long Island Workplace along with Long Island Innovator Award eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Support Specialist position in our organization.

The Tier 1 Support Specialist is responsible for providing high quality service to all users in our collaborative environment - utilizing phone, chat, and email. Specialists must ensure successful resolution of all issues by either diagnosing or escalating to the next level of service. Follow-up is a critical part of the position to ensure user satisfaction.

• Maintaining a high-level customer service by ensuring that the Help Desk provides timely responses to all issues
• Evaluate, troubleshoot, and resolve various technical issues. Escalating unresolved issues when necessary
• Writing detailed documentation and notes, analyze and maintain support requests in our ticketing system. Entries must be accurate and detailed
• Maintain confidentiality regarding data residing on customer databases and networks
• Provide support to users on installations, updates, and upgrades

• Experience working in a ticketing system (i.e. Connect Wise, Halo, Zendesk) a plus
• Working knowledge of MS Office products including Outlook, Word, Excel
• Basic knowledge of various devices using our software such as Android OS and Apple OS
• Basic understanding of Active Directory and Group policy, including:
• • Ablilty to create Security roles/memberships
  • Understanding of how each policy, role, and membership work together to create the users
  • Collaborating with Engineers to create policy

• Customer-service oriented with excellent problem-solving skills
• Ability to communicate effectively and professionally to clients and coworkers verbally as well as written
• Comfortable working with Vendors and third-party Support
• Exceptional organizational, troubleshooting and time management skills
• Embraces a positive outlook and displays self-initiative

• Holds 1 – 3 years of customer service or related experience
• Possesses a Associates Degree or Certification in a relevant field

• Occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

eVero is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability, or veteran status.

Company Description

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2026 Long Island Top Workplace and named to Inc.’s 2026 Best Workplace list.

When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.

We are proud to offer a competitive salary with a comprehensive benefits package, which includes:

• Medical
• Dental
• Vision
• Long-term disability
• 401K
• Paid vacation time
• Volunteer Time Off
• Cafeteria plan

Hard work should always be balanced with fun and quality of life, we also offer the following amenities:

• Newly renovated headquarters featuring state of the art technology
• A casual and comfortable work environment with Employee Café and Pinball Room
• Monthly team building and community outreach events
• A coffee bar with a wide array of snacks & trimmings
• Fully equipped gym and cafeteria conveniently located on site
• Convenient Long Island location with easy access to the LIE (495) and Route 110