Northeast Billing Analyst Job Syracuse area,City of Syracuse New York USA,Accounting

Overview

The principal role of the Billing Analyst is to support the monthly invoicing of our retail customers. The position will also be responsible for daily billing processes, verifying customer rates, and assisting with product setup within the billing system. The analyst will play a part in maintaining strong relationships with our valued partners. The Billing Analyst will be one of the primary users of Smartest Energy’s Billing System and Salesforce CRM.

This is a hybrid role, with 2-3 days of in-office work required from either our Syracuse, NY or Houston, TX offices.

The anticipated base salary range is $60,000 - $80,000. This position is eligible to participate in our company bonus.

In this role, you will be involved with the following:

Ensure billing accuracy by performing detailed analysis of billing summaries, verifying account numbers and customer billing terms, and resolving billing rejections.

Maintain billing curves and components within Billing system
Perform calculations within Billing models and systems to generate accurate customer rates
Assist with setup of complex products within Billing system
Generate customer invoices and review for accuracy
Coordinate with Sales and Account Management to ensure products are setup correctly
Review exception reports and make corrections as needed
Analyze billing trends, usage data, rate variances, and invoice exceptions to identify root causes and recommend corrective actions
Develop and maintain recurring billing reports, dashboards, and key performance indicators to monitor accuracy, timeliness, rejection rates, and outstanding exceptions
Perform data reconciliations across the Billing System, Salesforce CRM, utility data, and customer contracts to validate completeness and consistency
Use historical billing and consumption data to support forecasting, variance analysis, and continuous process improvement
Execute assigned billing cycles and confirm invoice readiness through review of usage, rates, tax status, product configuration, customer billing terms, special instructions, and outstanding pre-bill exceptions.
Identify, investigate, document, and follow through on unbilled accounts, rejected transactions, disputed invoices, billing adjustments, and cancel-and-rebill activity.
Perform pre-bill and post-bill quality-control reviews, including completeness checks, control totals, variance analysis, duplicate-bill review, and validation of high, negative, zero-usage, or out-of-tolerance invoices.
Investigate EDI, utility-data, enrollment, usage, and account-status exceptions and coordinate resolution with Market Operations, Customer Care, utilities, and other stakeholders.
Review customer contracts and approved billing instructions to confirm that rates, pass-throughs, resets, billing methods, and invoice presentation are applied correctly.
Support billing inquiries and disputes by providing clear calculation support, identifying root causes, and coordinating timely corrective action.
Participate in user acceptance testing, billing-model validation, dashboard validation, process documentation, cross-training, and implementation of billing-system or product changes.
Escalate complex products, unsupported adjustments, material variances, control failures, and recurring defects to senior Billing resources or management.

To be successful in this role, you are likely to have the following skills/experience:

Minimum of 1-3 years of Billing and/or Operations experience
Bachelors Degree in Finance, Business Administration, Computer Science, Data Analytics or related field or equivalent work exerience
Minimum 1-3 years' experience working in Retail Energy and/or Billing experience preferred
Proven experience demonstrating strong analytical and problem-solving…