Care Coordinator Syracuse, NY | Robert Half

Care Coordinator

We are looking for a Care Coordinator to join a healthcare organization in Syracuse, New York in a contract-to-permanent capacity. This position supports clinical operations by overseeing referral and authorization activities, coordinating services, and helping ensure members receive timely assistance. The role also serves as a key administrative resource for the care team, balancing accurate documentation, communication, and day-to-day operational support.

Responsibilities:

• Maintain and update authorization records in internal systems with a high level of accuracy, and monitor upcoming expirations to support uninterrupted services.
• Partner with case management and clinical staff to arrange member services, coordinate scheduling needs, and help keep care plans moving forward.
• Communicate routinely with members and external service providers to confirm authorized support and address administrative follow-up needs.
• Participate in team meetings to share observations, support workflow improvements, and contribute to ongoing quality initiatives.
• Prepare, track, and distribute operational reports as assigned to support departmental oversight and decision-making.
• Provide general administrative assistance such as document management, correspondence support, message handling, and other office-related tasks.
• Protect sensitive member and organizational information by handling records and communications with professionalism and discretion.
• Take on additional duties as needed to support the clinical supervisor and broader care coordination team.