Customer Service Representative

• Referral Bonus: $500 for EACH person you refer
• Hiring immediately!
• Flexible Schedule
• Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
• Pay Rate $16.95

The following programs are available to help support you, free of charge.

• Health Coaching & Resources-One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.

Additional Benefits:

• 401(k) with Employer Match

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The customer service team is the direct link between our customers, our client, and our business. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top‑notch service that cultivates loyalty and promotes referral business. This role is directly responsible for engaging with Metro North Railroad (MNR) customers to provide information in response to inquiries and notices about permit and metered parking across all MTA Stations.

Primary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints in a timely manner. The CSR is also responsible for maintaining expert knowledge about the parking, maintenance, and enforcement operations across MNR Stations to best serve and assist customers. Excellent communication abilities and data entry skills are essential.

This position reports to the CSR Lead.

• You’re charismatic, full of energy, and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system.
• Able to work with or without supervision.
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team‑building and interpersonal skills.
• A team player and can help motivate your team.

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Be professional, courteous, and tactful to customers always.
• Greet, engage, and thank customers 100% of the time.
• Provide introductory information to new customers.
• Ensure that customers are satisfied with our parking products and services.
• Alert customers to additional products or services that may be available.
• Strive to communicate helpful solutions and provide exceptional service to customers.
• Determine the quickest, most effective way to answer or respond to customer questions.
• Maintain expert knowledge about the parking and enforcement operation and communicate accurate information about applicable policies, rules, and regulations.
• Respond to customer phone calls, voice messages and emails promptly.
• Guide customers through the permit application, extension, and cancellation process.
• Adhere to established policies and standardized responses when addressing routine inquiries.
• Help customers navigate  and proper use of Company and third‑party apps and payment systems.
• Diffuse and de‑escalate potential conflicts or other difficult…