Temporary Gameday Ticket Representative

Overview

Join to apply for the Temporary Gameday Ticket Representative role at Syracuse University
. The Dome Ticket Office seeks applicants with interest and/or knowledge of our events who can represent the Dome in a positive manner. Applicants must be reliable and available to work shifts prior to a major holiday as well as (on some occasions) on major holidays, evenings, and weekends, and enjoy working with the public.

• Gameday Ticket Representatives will use a computerized ticketing system for walk-up ticket sales on event day and for credit card transactions, provide a high level of customer service, and tactfully resolve ticketing difficulties with season ticket holders, students, faculty/staff, and the general public.
• Assist guests with accessing, transferring, and accepting tickets via mobile ticketing prior to entering the Dome.
• Work irregular shift hours, including weekends, student holiday break periods (November & December), occasional holidays, and evenings.

• High School degree
• Previous retail/customer service experience
• Previous cash handling experience preferred
• Strong interpersonal and communication skills
• Must maintain a neat, clean, and well-groomed appearance wearing the required issued uniform
• Must have an understanding of mobile ticketing, the Cuse Athletics mobile App, and the Ticketmaster mobile app
• Able to multitask and work in a fast-paced environment
• Able to work with others as well as independently

• The work environment is inside and outside various Dome locations and the outdoor Lampe Athletic Complex at Manley Field House. The noise level can range from minimal to loud during events, depending on location.
• Shuttle service available for employees.

• Ability to sit and/or stand for long periods; physical activities may include bending, stooping, lifting, walking, and reaching on a frequent basis.

In addition to completing an online application, please attach a resume and cover letter.

Syracuse University is a private, international research university with distinctive academics, located in New York State. The University offers a range of programs across 13 schools and colleges and hosts a diverse student body.