Customer Service Account Coordinator - 2nd Shift

Customer Service Account Coordinator ($21/hour - 2nd Shift)

Posted 5 days ago. Be among the first 25 applicants.

This position is 100%
in-office and reports to our facility on site in Syracuse, NY.

Evening shift (5:00 PM – 9:00 PM).

As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor to help them protect their customers’ property and families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in!

The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone.

$21.00 per hour (not including shift differentials).

• Monday – Friday 6:01 am – 4:59 pm:
  Standard $21.00 per hour.
• 5:00 pm – 9:00 pm: +$0.50 per hour.
• 9:01 pm – 6:00 am: +$1.00 per hour.
• Saturday & Sunday midnight – 11:59 pm: +$1.00 per hour.

• January 26, 2026 (8:00 am – 4:30 pm)
• February 23, 2026 (8:00 am – 4:30 pm)

• Receive inquiries from clients via phone, email, and fax.
• Triage and field questions from clients.
• Input contract information in our database.
• Implement client account transfers and verify changes.
• Ensure all client account entries adhere to jurisdictional regulations.
• Provide team members with proofreading, scanning, mailing, and other administrative support.

• High School diploma required, Associate’s degree or equivalent military experience preferred.
• Exceptional attention to detail and ability to stay focused on assigned tasks.
• Basic computer and typing skills.
• Good written and verbal communication skills, especially on the phone.
• In some positions, an extra level of screening is required to obtain Department of Defense security clearance.
• Successful drug screen and background check to meet industry and security licensing requirements.
• Data Entry experience is preferred.

• Annual salary increases and performance bonuses.
• Medical, Dental, Vision, and 401(k).
• Paid vacation and sick time.
• Wellness program and wellness days off.
• Internal advancement opportunities.
• Opportunity to make an impact on communities across the country every day.

Founded in Syracuse, NY in 1992, Rapid Response Monitoring is a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. Continued growth is offered through internal advancement opportunities. For more information, visit our website at  Rapid Response is an Equal Opportunity Employer.