Marketing and Customer Engagement Specialist - Syracuse

Location: City of Syracuse

# Marketing and Customer Engagement Specialist
** Full Time
** position in Syracuse,13211
*
* Job Title:

*
* ** Marketing & Customer Engagement Specialist*
* *
* Work Location:

** In Person
*
* Job Description:

*
* C. Michael Exteriors, one of Central New York’s leading home improvement companies specializing in replacement windows, siding, and bathroom remodels, is seeking a motivated, high-energy
** Marketing & Customer Engagement Specialist**. This hybrid role blends
** event promotions**,
** customer interaction**, and
** call center appointment setting
** to maximize brand impact and lead generation across multiple channels. This is an ideal position for someone who thrives in a fast-paced environment, enjoys talking with people in person and over the phone, and wants a long-term growth path with strong earning potential
** Responsibilities
* ** Event Promotions & Community Engagement:
Serve as the friendly, engaging face of our company at:
* Home shows
* Local fairs, festivals, expos, and community events
* Partner retail locations such as Walmart and the Regional Market Your responsibilities at events include:
* Starting conversations with homeowners
* Sharing what we do and how we help
* Scheduling free in-home design consultations (no selling)
* Assisting with booth setup/teardown
* Representing the brand with professionalism and energy
* Call Center & Customer Support:
When not at events, you’ll support our inbound and outbound customer engagement efforts by:
* Handling inbound and outbound calls
* Identifying customer needs and clarifying project details
* Setting qualified in-home appointments
* Managing customer inquiries with excellent service
* Performing general office duties as assigned
* You'll excel in this role if you:
* Have a confident, upbeat, people-focused personality
* Enjoy talking to customers both face-to-face and over the phone
* Are goal-driven and motivated by performance bonuses
* Are reliable, coachable, and able to work independently or with a team
* Can stand for extended periods and assist with event setup
* Have strong computer, communication, and listening skills
* Can multitask in a fast-paced environment
* Are adaptable to different personality types and customer needs
* Have reliable transportation and flexible availability (days, nights, weekends)
** Experience Requirements
*** Experience in events, call centers, customer service, inside sales, or promotions is a plus — but not required for the right candidate.
** Benefits
* ** Mileage reimbursement
* Paid training
* On-the-job training
* Paid time off
* Opportunities for advancement
* Flexible schedule
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