Customer Experience Lead - Escalations & Cross-Functional
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep
Carrier is seeking a Customer Experience Manager to act as a strategic customer advocate and escalation leader. You will strengthen relationships with key accounts, improve end-to-end post-sales experience, and drive cross-functional alignment with Order Management, Customer Service, and Operations.
You will analyze data, identify trends, and lead initiatives to enhance satisfaction and business performance, while traveling up to 25% across the US as needed.
This is a genuine opening to take on the Customer Experience Lead
- Escalations & Cross-Functional role at Carrier.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Experience Lead
- Escalations & Cross-Functional role at Carrier, based in City of Syracuse, NY, United States.
We are looking to fill the Customer Experience Lead
- Escalations & Cross-Functional position at Carrier in City of Syracuse, NY, United States.
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