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Senior Enterprise Customer Success Tech Manager

Job in Syracuse, Onondaga County, New York, 13201, USA
Listing for: Pencil
Full Time position Listed on 2026-11-10
Job specializations:

Job Description & How to Apply Below

Position: Senior Enterprise Customer Success Tech Manager (Growth)

Pencil is seeking a Customer Success Technical Manager to lead a top enterprise account, shaping scalable adoption and measurable business value. You will partner with the Head of Customer Success to design systems, insights, and practices that ensure client outcomes at scale.

You will manage a high-touch portfolio, drive renewal and growth, and collaborate across Product, Engineering, and Creative teams to prioritize client needs and GenAI-enabled strategies.

This role, Senior Enterprise Customer Success Tech Manager (Growth) at Pencil, could be your next opportunity.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior Enterprise Customer Success Tech Manager (Growth) role at Pencil, based in New York, NY, United States.

We are looking to fill the Senior Enterprise Customer Success Tech Manager (Growth) position at Pencil in New York, NY, United States.

Position Requirements

10+ Years work experience
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