Customer Success Manager | Implementation & Client

Help clients start strong, see value and grow with Respage.

Respage helps multifamily communities connect with renters and residents through marketing, reputation management and AI-powered technology. We're looking for a Customer Success Manager who makes that technology work for people.

You'll guide clients through their first 90 days, then build the relationships that support long-term success. You'll help clients use their services, solve problems and identify the right opportunities to expand across their properties.

• Lead kickoff, implementation and the first 90 days of training and adoption.
• Be a trusted, proactive contact for your assigned clients.
• Connect services and results to each client's goals.
• Coordinate solutions and follow through on issues.
• Recommend relevant upsells and expansions that fit each client's needs.
• Keep commitments, account activity and project details organized.

• 3+ years in customer success, account management, implementation or similar client-facing work.
• Clear communication, strong organization and dependable follow-through.
• Comfort learning software, solving problems and managing multiple accounts.
• A consultative approach to growth: listen first and recommend what fits.
• Comfort using AI daily to work smarter while checking its accuracy.

• Ownership: takes responsibility for results and doesn't drop balls.
• Urgency: moves quickly and keeps requests moving.
• Work ethic: consistently shows up ready to execute and improve.
• Adaptability: learns fast and stays calm under pressure.
• Initiative: looks for ways to help every day and asks "what's next?"

• Google Workspace (G Suite) | Slack | Teamwork Projects | Teamwork Desk | ChatGPT | Respage Dashboard | Zoho

Multifamily or digital-marketing experience is helpful, but your ability to learn, solve problems and care for clients matters most.

Starting salary: $60,000 annually.

Remote. Applicants must reside in Pennsylvania, Delaware, New Jersey, Ohio or Florida.

We use technology to work smarter and stay human where it matters.

Join an award-winning team that's reshaping the future of multifamily operations! Respage offers a fast-paced, fully remote environment that fosters career growth and advancement. We've been recognized as one of the Best Places to Work in Philadelphia and the multifamily industry, with 6 appearances on the Inc. 5000 list of Fastest-Growing Private Companies in America. We offer a competitive compensation package that includes a base salary, generous PTO, comprehensive healthcare, and a 401K with a generous match.

This is your opportunity to make a real impact with us!