Customer Support Specialist; Freelance​/Part time

Must be able to travel to our New York City office as needed.

Compensation: $20–$25/hour

Dear U International is seeking a detail-oriented and customer-focused Customer Support Specialist to manage product returns, customer inquiries, and e-commerce support. This role serves as the primary point of contact for return merchandise authorization (RMA), online customer support, and online ticket-related inquiries while working closely with our warehouse and operations teams to ensure excellent customer experience.

• Respond to customer inquiries via email regarding products, orders, returns, tickets and general questions.
• Handle customer service requests related to online orders and e-commerce transactions.
• Assist customers with ticket reservations, store-related inquiries, and product information.
• Provide timely, professional, and customer-focused support.

• Process Return Merchandise Authorizations (RMA).
• Coordinate return requests with customers and warehouse staff.
• Perform physical inspections of returned merchandise at the warehouse.
• Evaluate returned products and determine appropriate return disposition based on company guidelines.
• Maintain accurate documentation of return cases and resolutions.

• Work closely with warehouse and operations teams to ensure efficient processing of returns.
• Track return cases and provide regular status updates.
• Prepare and submit daily task reports.
• Assist with process improvements to enhance customer satisfaction and operational efficiency.

• 0-2+ years of experience in customer service, e-commerce operations, returns management, or a related field.
• Experience handling RMA or product return processes is preferred.
• Strong written communication skills with the ability to provide professional customer support via email.
• Highly organized with excellent attention to detail.
• Comfortable working independently in a remote environment while collaborating with cross-functional teams.
• Bilingual (English/Korean) is strongly preferred.