Customer Experience Lead - Escalations & Cross-Functional
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Customer Service/HelpDesk
Job Description & How to Apply Below
Carrier is seeking a Customer Experience Manager to act as a strategic customer advocate and escalation leader. You will strengthen relationships with key accounts, improve end-to-end post-sales experience, and drive cross-functional alignment with Order Management, Customer Service, and Operations.
You will analyze data, identify trends, and lead initiatives to enhance satisfaction and business performance, while traveling up to 25% across the US as needed.
As a Customer Experience Lead
- Escalations & Cross-Functional, you will play an important part at Carrier in City of Syracuse, NY, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Experience Lead
- Escalations & Cross-Functional role in the description above.
We appreciate your interest in this position.
Join Carrier and contribute to our ongoing work.
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