Associate Product Support Engineer

SRCTec, LLC is currently seeking an entry‑level Associate Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, N.Y. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base.

This role is ideal for individuals beginning their logistics career, focusing on delivering pre‑ and post‑sales technical support through product demonstrations, training, and field assistance. The candidate will support depot activities, develop foundational expertise in SRCTec products, and assist in creating technical content to enhance customer success.

• Assist in field training and service support at customer and SRCTec locations, both domestically and internationally, under close supervision.
• Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements.
• Contribute to a collaborative, customer‑focused engineering culture, supporting team efforts to deliver value to clients.
• Participate as a self‑capable assistant in product demonstrations and test events at local and remote test ranges to support business development and engineering activities.
• Support customer operational needs, including occasional last‑minute travel to potentially austere field sites.
• Assist in depot repair and manufacturing through basic troubleshooting, system analysis, and component‑level diagnostics using test equipment.
• Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks.
• Support proposal development by providing technical input for RFIs, RFPs, RFQs, and rough order of magnitudes (ROMs).
• Develop and document after‑action reports to support continuous improvement.

• Associate’s degree, vocational certification, or military experience in a logistics‑relevant field with 2+ years of work experience, or Bachelor’s degree in a logistics‑related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF‑based, communication, or navigation systems).
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues.
• Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation.
• Strong written and verbal communication skills with a customer‑focused mindset.
• Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses.
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays.
• General computer skills, including MS Office suite, and basic understanding of TCP/IP networking.
• Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards.
• Ability to obtain a U.S. passport and DoD security clearance.

• Self‑motivated with good time‑management skills to handle routine assignments under close supervision.
• Ability to work collaboratively within cross‑functional teams, interacting frequently with engineering, SMEs, and customers.

SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost‑effective production of high‑quality, high‑reliability, advanced military electro‑mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc. SRC is a not‑for‑profit research and development company that combines information, science, technology and ingenuity to solve “impossible” problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible®.

When you join our team, you’ll be a part of something…