Vice President Collections Strategy & Member Solutions

Vice President Collections Strategy & Member Solutions

1 Member Way, 1 Member Way, Syracuse, New York, United States of America

Posted Thursday, November 13, 2025 at 5:00 AM

At every stage of life, positively impact members by providing affordable financial services.

Fairness, Integrity & Honesty

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

The Vice President of Collections Strategy and Member Solutions is a key strategic leadership role responsible for the end-to-end management of the organization's collections, recovery, and loss mitigation functions across all consumer, indirect, commercial, and residential mortgage loan portfolios. This leader will drive performance through innovation, technology, and analytics, ensuring industry-leading efficiency, optimal recovery rates, and strict adherence to regulatory compliance.

They will champion a member‑centric approach that balances financial stewardship with empathy, ensuring solutions are accessible, respectful, and aligned with our values. This position reports directly to the Chief Lending Officer and is a key member of the Lending Leadership Team.

Annual salary range for this position is: $-$

Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month

• 30% Strategic Leadership & Innovation:
  • Collections Strategy: Lead the overall strategy, design, and execution of collections, loss mitigation and recovery programs across multiple loan products (e.g., auto, mortgage, credit card, personal, commercial real estate loans) and all delinquency stages, optimizing cure rates and liquidation.
  • Operational Excellence: Identify and drive operational efficiencies through process re‑engineering, RFP processes for new technology, and system integration, ensuring cost‑effective and compliant operations.
  • Specialized Programs:
    • Legal Collections: Build the legal collections strategy from the ground up, including the selection, onboarding, and management of attorney networks or law firms.
    • Debt Sale Program: Stand up a debt sale program, establishing all operational processes, conducting partner due diligence, and performing financial modeling to optimize recovery value.
  • Contact Strategy: Partner with Product, Risk, and Analytics to build sophisticated contact strategy capabilities, leveraging member segmentation, channel optimization (digital, phone, mail), and rigorous test‑and‑learn approaches.
• 25% Operational Management & Risk Reduction:
  • Collections Management: Oversee the collection of past due consumer, indirect, commercial, and residential mortgage loans, including restructuring or liquidation of collateral on non‑accrual and classified loans.
  • Asset Management: Proactively secure and manage the disposition of repossessed collateral for all secured loans (e.g., vehicles, shares, stocks, etc.).
  • Vendor & BPO Management: Own vendor and Business Process Outsourcing (BPO) management across pre‑ and post‑charge‑off collections; set performance…