Real Estate Loan Adjuster III

The Real Estate Loan Adjuster III is a senior-level collections professional responsible for independently managing an assigned portfolio of delinquent first mortgage, home equity, and other real estate-secured loans through resolution or appropriate default action. The role works directly with members to identify the cause of delinquency, evaluate repayment capacity, collect payments, develop sustainable repayment arrangements, and complete timely follow‑up. Responsibilities also include assigned hardship and loss‑mitigation processing, loan modifications and forbearance plans, foreclosure preparation and follow‑up, bankruptcy‑related account administration, delinquent property tax and collateral matters, secondary‑market and investor requirements, and coordination with Legal and Mortgage Servicing.

The employee is accountable for accurate documentation, required notices, critical deadlines, and completion of assigned work within established procedures, training, and approval authority. Decisions requiring management or Legal authorization must be escalated without relinquishing responsibility for assigned follow‑up.

Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.

40% Real Estate Delinquency & Portfolio Management:

• Independently manage an assigned portfolio of delinquent first mortgage, home equity, and other real estate‑secured accounts in accordance with established procedures, authority, and performance expectations.
• Conduct timely outbound and inbound member contact and determine the appropriate next action based on account status, member circumstances, prior commitments, and available resolution options.
• Secure payments and establish payment arrangements within assigned authority; monitor commitments and complete timely broken‑promise follow‑up.
• Prioritize higher‑risk, higher‑balance, aging, and time‑sensitive accounts; take appropriate action and elevate matters requiring management, Legal, or other formal approval.
• Maintain clear account ownership, dated next actions, and consistent follow‑through through cure, an approved workout, foreclosure, recovery, or another documented resolution.

20% Financial Review, Member Resolution & Loss Mitigation:

• Identify and document the reason for delinquency and evaluate the member's current financial circumstances, repayment capacity, and ability to sustain proposed arrangements.
• Discuss available collection and repayment options within established authority and procedures, using sound judgment to pursue practical and sustainable resolution.
• Complete hardship intake, obtain and evaluate required documentation, and prepare and process loan modifications, forbearance plans, repayment plans, and other eligible loss‑mitigation options in accordance with established requirements. Obtain required approvals before implementing terms.
• Recognize when repayment arrangements are not viable; document supporting facts, recommend the appropriate resolution or default action, and complete follow‑up through decision and implementation.

20% Real Estate Default & Servicing Responsibilities:

• Perform assigned foreclosure and default work, including reviewing required notices and deadlines, preparing referral documentation, monitoring attorney and legal milestones, and following up on payoff, reinstatement, property, and collateral matters.
• Complete assigned bankruptcy‑related account administration and controls, including recognizing automatic‑stay or discharge restrictions, updating account treatment and documentation, and coordinating legal questions with counsel.
• Review and address delinquent property tax, insurance, collateral‑protection,…