Branch Review Analyst - Consumer & Community Banking - Associate

Make a visible impact on how we protect customers and support strong branch practices. In this role, you will bring an independent, objective perspective to branch activities and help promote consistent adherence to policies and procedures. You will work closely with branch and market leaders, communicate clearly, and produce well-supported documentation that drives action. If you enjoy field work, variety, and accountability, this role offers meaningful exposure and growth.

An Analyst plays a critical role in the Quality Assurance function, conducting independent testing in branches to ensure adherence to established policies and procedures.

This position requires significant travel, which varies based on geographic location and branch assignments. Branch Review Analysts are expected to support multiple states and should anticipate out-of-town travel. On average, overnight travel for a Branch Review Analyst ranges from 40% to 50%, and may occasionally reach up to 60% depending on business needs. Additionally, extended working hours are required while conducting branch reviews in the field.

• Complete assigned branch reviews with a high degree of quality, accuracy, and with strong attention to detail
• Document work performed and conclusions reached in accordance with Branch Review and Quality Assurance standards and service levels
• Independently execute branch review assignments and potentially other ad hoc project work
• Communicate status updates and issues to Branch Management throughout the review
• Produce written reports for Branch Management that accurately portray status of all findings
• Deliver difficult messages to employees and members of management in situations where the review findings are adverse
• Establish and maintain effective partner relationships with Branch and Market Management
• Establish and maintain effective relationships with Branch Review Leadership Teams

• Ability and willingness to travel is required
• Knowledge of branch banking operations, risk and controls is required
• Must be detailed-oriented with strong problem-solving, analytical, and organizational skills
• Must possess solid interpersonal, communication, and collaboration skills with a demonstrated ability to interact with senior management
• Ability to establish and sustain robust partnerships with Branch employees and Branch Management
• Possess the ability to set priorities and work with limited direction to achieve desired goals and results
• Self-motivated with the ability to prioritize and manage multiple tasks simultaneously
• Must demonstrate proficiency and comfort in working as a remote employee
• Demonstrate flexibility and the ability to excel in a fast-paced, agile team environment
• Must have effective PC skills, experience using Outlook, MS Excel, MS PPT, MS Word and Share Point
• College degree or equivalent work experience

• Prior experience in Audit, Risk, or a control function is advantageous