Patient Access Representative - Emergency Department

Employment Type:Full time
Shift:Day Shift
Description:

3p-1130p, variable

We, St Joseph’s Health, and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

To be world-renowned for passionate patient care and outstanding clinical outcomes.

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others;
Integrity in being faithful to who we say we are.

The Patient Access Representative
-front-end, works directly with patients, family, and various hospital staff to ensure that Patients are taken care of while on their journey with SJH. Patient Access functions consist of but not limited to Desk registration, bedside registration, pre-registration and floating to areas within Patient Access dept to assist as need directed by management. In all locations, the Patient Access will ensure that accounts are financial secure, meaning collecting demographics, insurance information, reviewing financial responsibilities consisting of co-pays, past due balances, and estimates.

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP)
• Ensuring proper documentation with charts/patient (bracelet and labels)
• Staying updated on workflows for designated task
• Follow patient identification protocols
• Appropriately documenting in charts
• Closing out cash drawers
  • Maintaining appropriate cash in petty cash drawer
• Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments
• Floorwork Registration
• Floating to with other Patient Access locations (cross training)
• Maintaining Healthstreams courses
• Maintaining all insurance sign ons are updated
• Stay up to date on emails and Teams post, policy and procedures
• Standouts
• Point of service Cash collections (estimates, co-pays, past due balances)
• Direct Admits/Transfers
• Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed)
• Maintain assigned WQs
• Knowledge on EPIC (maintaining updated knowledge)
• Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed)
• Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines.
• Maintain 90% on monthly Audit score
• Attend mandatory Spring and Autumn Training

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, faxes, etc.
• Adheres to established network policy and procedures related to job functions.
• Performs data entry with a working knowledge of the unit specific computer systems, EPIC, Peoplesoft, Midas, etc.
• Demonstrates accuracy when performing the primary job function.
• Abides by established Personnel Policies and Procedures.
• Has knowledge of HIPAA rules and regulations and abides by the same.
• Professional and Staff Development:
  • Participates and or assists with the orientation of new or existing staff.
  • Participates in Staff and Employee meetings/Huddles
  • Participates in voluntary and required in-service and education programs.
  • Participates in Performance Improvement by identifying areas needing improvement.
• Obtain HFMA certification within a year of hire date.

• Observes customer service standards.
• Demonstrates excellent communication skills.
• Understands/applies a team concept.
• Adheres to hospital confidentiality statement.
• Demonstrates a knowledge and understanding of National Patient Safety Goals.

• Bachelors or AAS degree is a plus. High school graduate a must with at least 2 to 3 years progressive experience in the field.
• Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience.
• Participates in orientation and continuing education and updates and maintains…