Intake Specialist

Job description. The Intake Specialist/Parent Educator serves as the first point of contact for clients, patients, or customers seeking services. This role is responsible for gathering initial information, verifying eligibility, completing documentation, and ensuring a smooth transition into the appropriate mental health services or programs. The ideal candidate is organized, empathetic, and detail-oriented, with strong communication and data entry skills.

• Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services.
• Manage high call volumes and provide clear, compassionate communication.
• Educate families on available mental health programs and services, providing clear information about treatment options, eligibility criteria, and program processes to ensure informed decision-making and improved access to appropriate care.
• Stay informed about each mental health program we provide, including services like one-on-one services and skill-building services, to guide families in accessing the appropriate support for their child’s needs.
• Enroll patients in our programs, ensuring a smooth and efficient onboarding process.
• Communicate effectively with both external clients (patients, families) and internal departments (HR, coordination teams).
• Maintain accurate records of all intake-related activities.
• Take initiative on tasks with a determination to follow up and achieve sales goals.
• Ability to take initiative and demonstrate responsibility in managing tasks.
• Navigate time-sensitive situations and multiple priorities under pressure.

• Strong communication skills, both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with a focus on accuracy in handling paperwork.
• Prior experience in customer service or administrative roles is a must.
• Empathetic and professional when interacting with families.

Experience: Not required
Employment: Full-time
Schedule: Monday to Friday, 9am-5pm
Salary: $24 – $26 hourly

Abound NY is a staffing agency that partners with employers serving the mental health, behavioral health, and substance use populations.