Patient and Guest Relations Specialist

Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

The Patient and Guest Relations Specialist assists in providing support services necessary for maintaining customer satisfaction through the role of patient advocate for the hospital and Medical Staff. Support services include receipt of, investigation and coordination of responses to patient and family concerns surrounding the care and services provided at Crouse Hospital and its associated facilities. The position also provides compliment management through data entry to Patient Feedback with related investigation and follow-through.

Additionally, the Patient and Guest Relations Specialist provides oversight of statistical information related to compliment and complaint reporting.

Hours: Monday through Friday, 12:00 PM to 4 PM, with other shifts as needed

Pay Range: $18.00 to $34.66 /hour (based on experience).

• Required:
  
  Associate's degree (Bachelor's degree preferred)
• One year of experience in a customer service setting.
• One year of direct patient care, medical chart review and analysis, or case management experience.
• Must pass a medical terminology test with a grade of 75%
• Proficiency with Microsoft Office products (specifically Word and Excel) and with the ability to utilize a patient relations management system to maintain information related to compliments, complaints, DOH issues, etc.
• Must be able to type 60 words per minute
• Knowledgeable of hospital policy and procedure, mission, vision and values
• Evidence of verbal and written interpersonal skills
• Ability to communicate effectively with the public
• Must possess strong analytical, critical thinking, and problem-solving skills.

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.