People Operations Generalist

People Operations Generalist
, People & Operations Department

(This role will be based out of our Syracuse, NY office)

We are seeking a proactive People Operations Generalist to support the full employee lifecycle at Pinckney Hugo Group. This includes core areas such as employee relations, benefit and leave administration, learning and development, recruiting, onboarding and offboarding, and compliance. This role serves as a key point of contact for employees and leadership and helps ensure consistent execution of HR policies, procedures, and programs at the agency.

You will be trusted to conduct your day-to-day with a sense of ownership and visibility in a collaborative team environment.

This is an ideal role for a resourceful self-starter who has experience owning the day-to-day responsibilities of a People Operations/HR function. You will have an exciting opportunity to make an impact on our culture, operations, and employee experience.

You will work closely with our talented Admin Team (Operations, Payroll, Finance & Accounting), as well as the Partners.

• Serve as a trusted advisor and primary point of contact for employees and managers regarding day-to-day workplace concerns, grievances, and policy interpretation
• Coach leaders through performance conversations, feedback loops, corrective action plans, and documentation compliance
• Handle employee transitions, including terminations and severance

• Act as first point of contact for employee questions, escalating to our Broker as needed
• Coordinate open enrollment for employee benefit programs
• Manage leave programs (FMLA, PFL, Disability, etc.)

• Manage learning & development opportunities to support career growth for employees
• Oversee the performance review process, ensuring it is conducted effectively and constructively

• Manage recruiting function from end to end for all openings at the agency
• Manage new hire onboarding process: background check, new hire paperwork, welcome emails, onboarding schedules, IT/equipment configuration, orientation
• Manage offboarding process: equipment/account deactivation, termination paperwork, internal communications

• Maintain and update our HRIS (Rippling), handling employee changes and data integrity
• Ensure compliance with federal, state, and local employment laws
• Collaborate with software tools and vendors to optimize HR processes and systems

• Bachelor's degree in human resources, business administration, or related field (or equivalent experience)
• 5+ years of progressively building experience in People Operations/HR, including recruiting, compliance, performance management, benefit administration, and employee relations
• Proven track record of managing the full employee lifecycle autonomously
• Strong knowledge of multi-state employment laws and regulations
• Proficiency in HRIS systems and ATS tools (we use Rippling & )
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, Outlook, Teams)
• Strong organization skills and attention to detail, with the ability to manage multiple priorities
• Ability to manage outsourced partners and vendors
• Experience supporting a company size of 50-100 employees, preferred
• HR certification is preferred (PHR, SHRM-CP)

The short answer? We're looking to keep a good thing going. An independently owned full-service marketing agency, Pinckney Hugo Group has grown consistently over the past 20 or so years.

We've created bigger and better work, added to our capabilities and expanded to serve a wider range of regional, national and international clients. It's all happened because we've been able to bring in incredibly talented and dedicated…