Implementation Specialist, Client Engagement

Implementation Specialist, Client Engagement

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We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey—fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries.

To learn more about Impel, visit impel.ai.

As an Implementation Specialist, Client Engagement, you will serve as the primary point of contact during new customer onboarding. You'll guide clients through setup, training, and early adoption of our platform, ensuring a smooth and positive implementation experience. Your role will blend relationship management, project coordination, and functional platform expertise.

• Client Engagement & Communication
  • Act as the face of the implementation team for assigned clients.
  • Lead kickoff calls, status updates, and transition to post-implementation support.
  • Understand client business objectives and tailor onboarding steps accordingly.
• Training & Enablement
  • Train users on platform capabilities and best practices.
  • Stay current on product releases and feature enhancements to effectively educate customers and ensure adoption of best-fit solutions during onboarding.
• Client Success & Collaboration
  • Escalate technical or data configuration needs to internal specialists.
  • Maintain project timelines and manage expectations.
  • Collect and share client feedback with product and services teams.

• Maintain confidentiality of work-related issues, records, and company information.
• Demonstrate a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating for change.

• 2+ years in client-facing onboarding, support, or customer success, or equivalent experience.
• Strong communication and relationship-building skills.
• Project coordination or implementation experience is a plus.
• Comfortable guiding users with varying technical skill levels.

Competitive in geographical markets, globally.

Seniority level:
Entry level.

Employment type:

Full-time.

Job function:
Information Technology.

Industries:
Software Development.

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