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ERP Analyst

Job in City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listing for: NPAworldwide
Full Time position
Listed on 2025-12-28
Job specializations:
  • IT/Tech
    Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Location: City of Syracuse

About the Role

We are seeking an experienced ERP Senior Solution Analyst to join a growing, innovation-driven organization committed to continuous improvement. This role plays a key part in shaping and implementing the strategic direction of the company’s ERP environment and related business systems. As the Senior Solution Analyst, you will collaborate with cross-functional teams to gather requirements, analyze processes, and develop scalable solutions that enhance operational efficiency.

The ideal candidate brings a strong blend of business analysis, technical acumen, and ERP system expertise to help bridge the gap between IT and business operations.

Key Responsibilities
  • Build and maintain productive relationships with technical and non-technical stakeholders.
  • Serve as a liaison between business users and IT to align requirements, documentation, and workflows.
  • Gather, analyze, and translate business needs into detailed functional and technical specifications.
  • Support ERP configuration, integration, testing, and deployment activities.
  • Develop and maintain comprehensive documentation, user guides, and training materials.
  • Conduct quality assurance testing for system enhancements and new functionality.
  • Identify and implement opportunities for process improvement and standardization.
  • Collaborate with IT and operations teams to ensure solutions align with business objectives.
  • Support ERP upgrades, migrations, and optimization initiatives.
  • Troubleshoot and resolve system and process issues, escalating as appropriate.
  • Apply sound judgment, creativity, and problem‑solving skills to address complex challenges.
Qualifications
  • Education: Associate degree or higher in Information Technology, Computer Science, Business Systems, or a related field.
  • Experience: 15 years of experience as a Solution Analyst or Business Analyst in an ERP environment.
  • Hands‑on experience with ERP configuration, integration, deployment, and end‑user support.
  • ERP platform experience preferred (Infor M3 or similar enterprise system).
  • Strong analytical, documentation, and process‑mapping skills.
  • Excellent communication and interpersonal abilities.
  • Proven capacity to manage multiple priorities in a collaborative environment.
  • Detail‑oriented with a customer‑service‑focused mindset.
Why Join Us

Join a team that values innovation, collaboration, and professional growth. You’ll play an integral role in optimizing enterprise systems that drive efficiency and performance across the organization while working in a supportive environment that encourages continuous learning and improvement.

Job Details
  • Seniority level:
    Mid‑Senior level
  • Employment type:

    Full‑time
  • Job function:
    Business Development and Sales
  • Industry: Professional Services
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