IT Generalist

Job Description About the Role

A well-established local companyis seeking a versatile and hands-on IT Generalist to support a growing environment. This role provides comprehensive technical support across end-user, server, network, and core infrastructure systems. The ideal candidate is a proactive problem-solver who can work independently, communicate effectively with users at all levels, and ensure the stability, security, and reliability of the organizations IT operations. This position is fully on-site and requires travel between local Syracuse facilities.

• Utilize ticketing systems to manage and resolve support requests in a timely manner.
• Perform day-to-day maintenance and administration of physical and virtual servers.
• Install, configure, back up, and validate server environments to ensure performance and integrity.
• Manage Active Directory within a hybrid environment, including user accounts and permissions.
• Support print server administration and enterprise printing systems.
• Monitor server performance and troubleshoot reliability issues.
• Assist with email administration and maintenance.
• Troubleshoot wired and wireless connectivity issues, including access points.
• Apply knowledge of TCP/IP, DNS, DHCP, and related networking protocols to resolve issues.
• Deploy, update, and support desktop operating systems and applications.
• Provide end-user support for desktops, laptops, printers, mobile devices, and software.
• Manage Windows updates, file share permissions, and Exchange administration.
• Maintain system documentation, procedures, and troubleshooting guides.
• Support and reinforce organizational security policies and best practices.
• Deliver clear, patient, and professional technical assistance to users with varied skill levels.
• Participate in a rotating off-hours support schedule.

Bachelors degree in computer science, information systems, networking, or a related field; OR Associate degree in a related discipline plus at least two years of technical support experience.

• 3+ years of hands-on experience supporting end-user devices, software, and connectivity.
• Experience with server support/administration, Active Directory, and hybrid identity environments.
• Experience maintaining desktops, file shares, printers, and Microsoft 365 or Exchange environments.
• Experience using IT ticketing systems and documenting procedures.

• Working knowledge of Active Directory, Group Policy, identity management, and Windows Server operations.
• Understanding of Exchange Online/on-prem and Microsoft 365 tools.
• Familiarity with TCP/IP, DNS, DHCP, and general network troubleshooting.
• Ability to create and maintain technical documentation.

• Strong customer service orientation with the ability to communicate complex concepts clearly.
• High attention to detail and strong analytical, troubleshooting, and organizational skills.
• Ability to work independently, manage multiple priorities, and adapt to changing demands.
• Professional, patient, and collaborative approach to supporting users and partnering with IT peers.

Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred but not required.

We area rapidly growing organization that values innovation, teamwork, and continuous improvement. As part of a dynamic IT team, you will have the opportunity to make a meaningful impact across facilities while expanding your technical skills and career path. The company offers competitive compensation, comprehensive benefits, and a supportive culture focused on employee development and long-term success.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Professional Services