IT Operations Technician

Overview

This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team s central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at

Epic is located just outside Madison, Wisconsin, a growing tech market with a range of lifestyle benefits. Our campus was designed to heighten productivity and collaboration, with meals provided and opportunities for personal and professional growth, including a potential sabbatical after five years.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and merit-based compensation reflecting the impact of your work. You ll be eligible for annual raises and bonuses, as well as stock grants. Epic is an Equal Opportunity Employer, and diversity, equity, and inclusion are integral to our principles.

Please see our full non-discrimination statement at

• Monitor the hosting infrastructure stack and respond to issues in a timely manner
• Use investigative and troubleshooting skills across tools to identify and resolve network, hardware, virtualization, and related problems
• Coordinate with contacts from healthcare organizations to understand impact, communicate issues, and perform system builds

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware