Desktop Support Technician

The ideal candidate for this position is a reliable, adaptable, thought‑leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will cultivate excellent customer service relationships with end users, executives, and peers. This role also requires working on various initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

• Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
• Coordinate with smart‑hands vendor to provide on‑site support and hardware repair at remote locations.
  • Providing direction to onsite tech by outlining the problem and what is expected.
  • Collecting and analyzing photos and data provided by the tech.
  • Driving the solution and ensuring that the issue is completely resolved.
• Image, prep, ship, and track laptops, desktops, and accessories
• Maintain asset inventory of devices throughout their lifecycle
• Maintain incident & task tickets in Service Now adhering to defined SLAs
• Provide exceptional service to all users both in person and remote
• Create and update knowledge base articles and documentation used by the team and technical service desk
• Partner with various teams within IT and other departments to solve cross‑functional issues
• Provide training and assistance to users as needed

• Experience as a desktop support technician or equivalent
• Troubleshooting workstation/user accounts with:
  • Active Directory/Entra , Azure MFA, Intune, SCCM
• Experience performing software installation, diagnosis, and upgrades
• Hardware troubleshooting skillset across laptops, desktops, tablets, printers and more
• Excellent vertical and lateral thinking
• Time management skills
• Clear written and verbal communication
• Customer first mindset
• AV knowledge and troubleshooting skills
• Experience with incident management/ticketing system
• Ability and willingness to quickly learn and adapt to new technology and processes

• IT certifications or equivalent education preferred

Intermediate Level

Contract position based out of Syracuse, NY.

The pay range for this position is $22.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Syracuse, NY.

This position is anticipated to close on Dec 20, 2025.

TEKsystems, an Allegis Group company, is a global leader in business and technology services. We partner with clients to activate ideas and solutions, driving transformation across North America, Europe, and Asia. Our team of 80,000 professionals serves over 6,000 clients, including 80% of the Fortune 500.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.