Field Service Technician

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Service Technician to join their team in Syracuse, NY. The ideal candidate must possess a valid driver's license and clean driving record, and be comfortable with extensive drive time between assigned locations with a company vehicle. The ideal candidate will have strong troubleshooting skills, hands‑on hardware experience, and excellent customer‑service capabilities.

• Provide on‑site technical support for end users, including troubleshooting hardware, software, and network‑related issues
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Perform printer setups, network printer configurations, and resolve print queue issues
• Support hardware installations, repairs, imaging, and upgrades
• Troubleshoot connectivity issues for wired and wireless devices
• Maintain accurate documentation of service tickets, resolutions, and equipment installed
• Collaborate with internal IT teams and elevate issues as needed
• Ensure timely response and resolution to daily service requests
• Assist with onsite equipment moves, deployments, and inventory management
• Deliver exceptional customer service and maintain professionalism at all times

• Minimum 1‑2+ years of IT support or field service technician experience preferred
• Strong troubleshooting skills for desktops, laptops, printers, and networking basics
• Experience with Windows operating systems (Windows 10/11)
• Ability to install, configure, and maintain hardware and peripherals
• Understanding of basic networking concepts such as TCP/IP, DHCP, and Wi‑Fi
• Excellent communication and customer service skills
• Ability to lift up to 25 lbs.

The rate for this position is between $18.00 – $23.00 per hour
. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit

Compu Com is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.