Field Technician Lead

Field Technician Lead Compugen Systems Inc.

(Texas, Massachusetts, New York)

Full-Time Non-Exempt Travel Required

Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people‑first principles, strong execution and a commitment to continuous improvement. We help our clients build and sustain modern scalable and secure IT environments from coast to coast.

The Field Technician Lead plays a critical hands‑on role in orchestrating onsite installation activities supporting implementation teams and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills, an ability to lead others through complex cutovers and a passion for accuracy, documentation and customer partnership in a retail environment.

You will act as the point person during overnight cutovers, guide technicians, validate completed work and maintain consistent alignment with customer requirements and Compugen’s delivery expectations.

• Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow.
• Build strong relationships with internal stakeholders, technicians and customer store management.
• Support and mentor technicians, ensuring they understand project scope, requirements and quality expectations.
• Host briefing meetings and provide ongoing communication to project and delivery management.

• Review and validate work completed before releasing teams from the site.
• Develop and maintain knowledge articles and equipment standards within customer IT systems.
• Ensure accurate documentation and execution of site surveys, including photos, cabling details and equipment status.
• Review material pick‑lists and confirm equipment arrival and secure storage.
• Provide project verification and sign‑off on daily/weekly installation checklists.

• Support onsite installations across IT cabling, POS, CCTV, AV retail equipment and low‑voltage wiring.
• Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.

• Travel to customer locations within assigned in‑state territory as required for project work. Also may be required to travel outside the defined area.

• A relevant certification is required.
• Strong knowledge of data, audio and phone cabling standards; experience working on ladders/lifts.
• Experience in retail environments (highly preferred).
• Excellent technical diagnostic and problem‑solving skills.
• Strong leadership, communication and interpersonal abilities.
• Ability to build relationships with technicians, project teams and customers.
• High accountability, reliability and attention to detail.

• People‑first culture with a focus on collaboration, integrity and growth.
• Opportunities to work on meaningful nationwide technical deployment projects.
• Competitive compensation and benefits.
• A recognized Great Place to Work for three consecutive years.
• A chance to grow your skills in a supportive, team‑centered technical environment.

We are actively recruiting 3 Field Technician Leads located in or able to travel within:

• Houston, Texas
• Greater Boston / Massachusetts region
• New York

IC

Computer Hardware, Customer Service, Hand Tools, Computer Networking, Field Service, POS, Windows, Mechanical Knowledge, Service Technician Experience, Merchandising, Project Coordination, Troubleshooting

Full Time

years

1