Field Service Technician

Field Service Technician – Compucom Staffing

Join to apply for the Field Service Technician role at Compucom Staffing.

Our client is seeking a qualified Field Service Technician to join their team in Syracuse, NY. Candidates must have a valid driver’s license with a clean driving record and be comfortable with extensive travel between assigned locations using a company vehicle. Strong troubleshooting skills, hands‑on hardware experience, and excellent customer service are essential.

• Provide on‑site technical support for end users, including troubleshooting hardware, software, and network‑related issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Perform printer setups, network printer configurations, and resolve print queue issues.
• Support hardware installations, repairs, imaging, and upgrades.
• Troubleshoot connectivity issues for wired and wireless devices.
• Maintain accurate documentation of service tickets, resolutions, and equipment installed.
• Collaborate with internal IT teams and elevate issues as needed.
• Ensure timely response and resolution to daily service requests.
• Assist with onsite equipment moves, deployments, and inventory management.
• Deliver exceptional customer service and maintain professionalism at all times.

• Minimum 1 to 2+ years of IT support or field service technician experience preferred.
• Strong troubleshooting skills for desktops, laptops, printers, and networking basics.
• Experience with Windows operating systems (Windows 10/11).
• Ability to install, configure, and maintain hardware and peripherals.
• Understanding of basic networking concepts such as TCP/IP, DHCP, and Wi‑Fi.
• Excellent communication and customer service skills.
• Ability to lift up to 25 lbs.

The rate for this position is $18.00 – $23.00 per hour. Starting pay may vary based on geography, skills, education, experience, and other qualifications.

The Company offers a comprehensive benefit package including medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days), paid time off (minimum 10 days), paid parental leave (minimum 10 days), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. For more information, visit