UX Director

Join to apply for the UX Director role at Future Brand

10 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We’re Future Brand, the flagship branding agency within the multi-award-winning global advertising agency network McCann Worldgroup. Future Brand in Syracuse is the heart of our human-centered design thinking practice, home to 75+ strategy, experience, and design experts with the heritage, spirit, and capabilities to deliver world-class design solutions for a remarkably diverse range of clients. Led by the same deeply experienced leadership team who came up together in the legendary Chase Design, our Syracuse and Cincinnati offices create human-centered design experiences for end users of products, shoppers at retail, consumers in a wide range of physical and digital experiences, and B2B customers in innovation center and collaborative selling experiences.

The goal of our entire team is the same: to make what should be for all of them, and the brands who serve them. We’re a culture of collaborative design thinkers who are also talented makers, translating brand strategy into brand experiences that truly work for a living. Our team of business leaders, strategists, designers, activation specialists, and project managers all work together to create growth-driving solutions for clients across a remarkably wide range of industries and business sectors.

We're a tight-knit team united by our shared values and the same human-centered design thinking methodology we have pioneered. With unique, purpose-built facilities and capabilities to serve our Product & Shopper practice, Syracuse houses our in-house research team, full model lab, and flexible retail and prototype lab space for hosting working teams and clients for in-progress projects and live research for on-site testing of physical and digital design concepts.

As Director of UX, you will be instrumental in defining and delivering intuitive user-focused experiences across websites, apps, and emerging platforms and collaborating with our designers to bring them to life. You will join a talented team of designers, strategists, researchers, and design thinkers, bringing together insights, creativity, and craft to transform business challenges into human-centered solutions. Your role will also be central in elevating our UX practice internally, mentoring talent across teams, fostering best practices, and ensuring collaboration across our Experience team (which includes strategy, research, and digital teams) as well as our design, business leadership, project management, operations, and leadership teams.

We are looking for a UX practitioner and leader with curiosity, empathy, and a passion for solving complex problems with elegant solutions. Someone who thrives in a fast-paced, collaborative environment, and who can confidently represent their UX perspective with clients, colleagues, and executive stakeholders.

• Shape the vision and execution of UX across digital touchpoints, ensuring that the brand experiences we design are intuitive, inclusive, and brand-aligned.
• Define, organize, and further expand our UX capabilities, including research, interaction design, prototyping, and usability testing, that elevate client deliverables.
• Partner with strategy, research, design, business leadership, and project management teams to integrate UX thinking into the full project lifecycle.
• Mentor, coach, and grow UX thinking across our organization, fostering craft excellence and career development.
• Support business development by contributing UX thought leadership in pitches, presentations, and client conversations.
• Represent the UX perspective with confidence and clarity in client workshops, stakeholder reviews, and executive-level discussions.
• Serve as a thought leader in UX, bringing forward emerging trends, tools, and best practices that influence both client solutions and internal methods.

• Immerse yourself in client industries and business challenges to…