Desktop Support Technician

* Description
* The ideal candidate for this position is a reliable, adaptable, thought-leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

* Top

Skills:

* 1) 2-3 years of experience in a desktop support or a similar IT Support role
2) Experience working with Active Directory and Office 365 ( PW resets, creating/ deleting users, access, outlook troubleshooting etc)
3) Customer service experience- will be interacting with third party technicians/vendors frequently
4)

Experience with incident management/ticketing system, they use Service Now
Responsibilities

* Troubleshoot issues with PCs, monitors, printers, and other related IT equipment

* Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations.
oProviding direction to onsite tech by outlining the problem and what is expected of the tech while onsite
oCollecting and analyzing photos and data provided by the tech
oDriving the solution and ensuring that the issue is completely resolved

* Image, prep, ship and track laptops and desktops and accessories

* Maintain asset inventory of devices throughout their lifecycle

* Maintain incident & task tickets in Service Now adhering to defined SLAs

* Provide exceptional service to all users both in person and remote

* Create and update knowledge base articles and documentation used by the team and technical service desk

* Partner with various teams within IT and other departments to solve cross functional issues

* Provide training and assistance to users as needed

Skills:

* Experience as a desktop support technician or equivalent

* Troubleshooting workstation/user accounts

* Experience performing software installation, diagnostic and upgrades

* Hardware troubleshooting skillset across laptops desktops tablets printers and more

* Excellent vertical and lateral thinking

* Time management skills

* Clear written and verbal communication

* Customer first mindset

* AV knowledge and troubleshooting skills

* Experience with incident management/ticketing system

* Ability and willingness to quickly learn and adapt to new technology and processes

* Job Type & Location
* This is a Contract position based out of Syracuse, NY.

* Pay and Benefits
* The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Syracuse,NY.

* Final date to receive applications
* This position is anticipated to close on Jan 12, 2026.
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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability,…