Epic Nurse; LPN or RN) Informaticist

Since
1887, Crouse Healthhas been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

• Medical, Dental, Vision, FSA, and 401K.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.

The Epic Informaticist serves as a key liaison between the medical practice’s clinical areas, the Information Technology (IT) department, Epic application teams, and organizational leadership. The role translates patient care and business needs into effective Epic workflows and supports the design, testing, training, implementation, adoption, optimization, and ongoing support of the Epic electronic health record. The Epic Informaticist applies clinical and operational knowledge, informatics principles, and data-driven analysis while collaborating with clinical staff and physicians to optimize the usage of clinical systems through education and training to improve usability, efficiency, quality, safety, and the end-user experience across Crouse Health.

This role will provide support in accordance with organizational goals and participate in leadership, decision-making, communication, and knowledge sharing regarding clinical information management systems throughout the organization.

• Workflow Design and Clinical Informatics
  • Partner with clinicians, operational leaders, and Epic application analysts to assess workflows, identify gaps, and design standardized, efficient processes within Epic.
  • Facilitate workflow discovery discussions, document decisions and requirements, and ensure proposed solutions align with patient care, regulatory, quality, and operational needs.
  • Provide informatics expertise to support clinical decision-making, documentation standards, order and result workflows, interdisciplinary communication, and patient safety.
  • Evaluate requested changes for workflow impact, usability, downstream dependencies, adoption risk, and alignment with organizational priorities.
• Epic Build Validation, Testing, and Implementation
  • Collaborate with Epic application teams to translate operational requirements into system configuration and to validate that Epic build supports approved workflows.
  • Develop and execute test scripts for unit, integrated, regression, and user acceptance testing; document results, track issues, and confirm resolution before deployment.
  • Participate in Epic implementations, upgrades, enhancements, system changes, and go-live readiness activities, including deployment planning, command center support, and stabilization.
  • Assist with downtime planning, business continuity procedures, system recovery validation, and communication of operational impacts.
  • Ensure all new hires are validated in Hyperspace prior to New Employee Orientation (NEO).
  • Register all new hires for EpicU training on the day of NEO. For employees who choose to test out, add the required validation to ensure proper setup.
  • Validate and create Epic access for all non-employee vendors.
• Training, Adoption, and Change Readiness
  • Assess role-based learning needs and partner with Human Resources, operational leaders, and subject-matter experts to develop and deliver training, workflow demonstrations, and tip sheets.
  • Provide classroom, virtual and targeted remediation support to reinforce correct workflows and improve end-user confidence and proficiency.
  • Communicate workflow changes, benefits of the newly established workflow, and how the workflow impacts leaders and end users.
  • Identify…