IT Field Services Technician

IT Field Services Technician (1122)# IT Field Services Technician  - KPH Admin - 6333 State Route 298 - East Syracuse, NY 13057## Overview Salary Range $26.00 - $27.50 Hourly Position Type Full Time

Travel Percentage Up to 25%
Category KPH Healthcare Services## Description
** Scope of Responsibilities**:
Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals
*
* Job Summary:

** Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.*
* * This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office
***** Primary

Job Duties:

*** Provide timely support of issues and questions utilizing the company’s ticketing system.
* Procure, provision, configure, upgrade, repair, and maintain end user technology including:
* PCs, laptops, tablets and peripherals
* Point of sale hardware
* Wireless handhelds and printers
* Cellular devices including phones and hotspots
* Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
* Configure and support a variety of applications in use throughout the organization.
* Configure and support vpn, soft phone, and other tele-workforce technologies.
* Ensure IT policies and procedures are followed and enforced for:
* Asset tracking
* Device encryption
* Anti-malware protection
* Multi-factor authentication
* Patching of operating systems and applications
* Other operational and security related processes
* Analyze systems data to help ensure system conformance to standards.
* Document standard operating procedures and system configuration standards to drive consistency.
* Utilize scripting to efficiently deploy changes across multiple systems and platforms.
* Provide off hours on-call assistance for urgent service affecting issues.
* Responsible for completing all mandatory and regulatory training programs.
* Perform other duties as assigned## Qualifications
** ducational Requirements:
*** Minimum: AS Degree or higher in a technology related field.
** Experience
* ** 2 Years experience servicing PCs and other technology listed above.
** Special Conditions of Employment
*** Drug Test
* Initial and continuous exclusion and sanction/disciplinary monitoring
* Valid driver’s license.