IT Solutions Architect, ServiceNow; ITAM

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

We are seeking a highly skilled and experienced IT Solutions Architect specializing in IT Asset Management (ITAM) with a strong background in implementing Service Now Software Asset Management (SAM) and Hardware Asset Management (HAM). As an IT Solutions Architect, you will be responsible for designing and implementing ITAM solutions using Service Now's SAM and HAM modules. You will collaborate with cross‑functional teams to understand business requirements, architect ITAM solutions, and oversee their successful implementation.

This role requires expertise in Service Now platform administration, ITAM best practices, and a comprehensive understanding of software and hardware asset life cycles.

This is a remote role to reside in the Continental US with associated travel up to 10%.

• Work closely with stakeholders to understand business requirements and translate them into ITAM solution designs using Service Now SAM and HAM modules.
• Architect end-to-end ITAM solutions that align with organizational goals, encompassing software and hardware asset life cycles, license compliance, procurement, and disposal.
• Design and configure Service Now SAM and HAM modules, including workflows, data structures, reports, and dashboards to meet ITAM requirements.
• Collaborate with developers, administrators, and other IT teams to implement and integrate ITAM solutions within the existing technology landscape.
• Provide technical guidance and support to ensure smooth implementation and operation of ITAM solutions, addressing any technical challenges or issues.
• Conduct assessments of current ITAM processes and systems, identifying areas for improvement and recommending solutions to enhance efficiency, accuracy, and compliance.
• Stay updated on industry trends, licensing models, and regulatory requirements related to ITAM, and ensure the ITAM solutions comply with relevant standards.
• Conduct training sessions and knowledge sharing activities to educate IT teams and end‑users on ITAM best practices and effective use of Service Now SAM and HAM modules.
• Collaborate with vendors and software publishers to understand licensing terms and agreements, negotiate contracts, and optimize license utilization and costs.
• Monitor and evaluate the performance of ITAM solutions, analyzing metrics and generating reports to provide insights and recommendations for continuous improvement.
• Act as a subject matter expert on ITAM, staying informed about emerging technologies and industry innovations, and applying them to enhance ITAM capabilities.

• Bachelor's degree or the equivalent work experience and/or military experience (Degree in Computer Science, Information Systems, or a related field is preferred).
• 5-8 years' proven experience as an IT Solutions Architect, with a focus on IT Asset Management, and expertise in implementing Service Now SAM and HAM.
• In-depth knowledge of ITAM principles, best practices, and industry standards.
• Strong understanding of software and hardware asset life cycles, licensing models, and compliance requirements.
• Proficiency in Service Now administration, configuration, and customization related to SAM and HAM modules.
• Solid experience in designing and implementing end-to-end ITAM solutions, including integrations with other IT systems.
• Excellent analytical and problem-solving skills, with the…