Desktop Support

Position Overview We are seeking a motivated IT Support Technician to join a growing enterprise IT team supporting users across office and operational environments. This role is ideal for someone with a foundation in desktop support, help desk, or technical support who enjoys troubleshooting technical issues, working directly with end users, and developing their IT skills in a hands-on environment.

Key Responsibilities Provide Level 1 and Level 2 technical support via phone, ticketing systems, remote support tools, and in-person assistance.

Troubleshoot and resolve hardware, software, operating system, and connectivity issues.

Support Microsoft Windows environments, Microsoft 365 applications, Outlook, and user account administration.

Perform workstation deployments, imaging, hardware replacements, and equipment setup.

Support printers, scanners, mobile devices, and other end-user technologies.

Manage and resolve support tickets while maintaining strong customer service standards.

Escalate complex issues when necessary and assist with project-based IT initiatives.

Support both corporate office users and operational personnel.

Common Technologies Supported Windows 10/11

Microsoft 365 & Outlook Active Directory Desktop & Laptop Hardware Printers & Peripheral Devices Remote Support Tools Imaging & Device Deployment Solutions

Required Qualifications 1-3 years of IT support, help desk, desktop support, or technical support experience.

Experience supporting Windows operating systems and Microsoft 365 applications.

Strong troubleshooting and problem-solving abilities.

Excellent customer service and communication skills.

Ability to prioritize and manage multiple support requests in a fast-paced environment.

Experience with desktop hardware, software installation, and user support.

Preferred Qualifications

Experience with Service Now or similar ticketing platforms.

Desktop imaging and deployment experience.

Hardware repair and replacement experience.

Experience supporting users in warehouse, manufacturing, or operational environments.

A+ Certification or equivalent technical training.

Job Type & Location This is a Contract position based out of Syracuse, NY.Pay and Benefits The pay range for this position is $20.00 - $22.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract position based out of Syracuse, NY.Final date to receive applications

This position is anticipated to close on Nov 5, 2026.Workplace Type This is a fully onsite position in Syracuse,NY.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000…