Product Engineer

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Global Remarketing Regular Full-Time Norcross, GA, US

Salary Range: $34.62 To $44.24 Hourly

For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As North America’s largest secondary market network hardware provider, we deliver innovative, cost-effective IT solutions that help businesses extend the life of their technology. Today, we continue to provide creative IT lifecycle management solutions to organizations of all sizes around the world.

The Product Engineer provides technical product expertise and support to internal teams and customers, with a focus on networking, data center and related technology products. This position works closely with Product Management, Sales, Operations and customers to evaluate technical requirements, identify appropriate product solutions, troubleshoot product and configuration issues, and support the successful application of products within customer environments.

As a developing-level engineering position, the Product Engineer builds technical expertise across assigned product lines while handling increasingly complex product, configuration, and customer-support needs. The role is expected to develop broader product knowledge, stronger independent problem-solving capabilities, and the technical depth necessary for progression to Senior Product Engineer.

The hourly pay rate for this position is $34.62–$44.24. The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.

Location:

Syracuse, NY;
Atlanta, GA; or Phoenix, AZ preferred. Remote opportunities may also be considered.

• Provide technical product support to Sales, Product Management, Operations, and customers for assigned networking, data center, and related technology products.
• Participate in customer and internal discussions to understand technical requirements and recommend appropriate product configurations, alternatives, or solutions.
• Research product specifications, compatibility, features, configurations, and technical requirements to support product and customer needs.
• Troubleshoot product, equipment, configuration, and application issues and recommend appropriate solutions or next steps.
• Assist with the development of network and infrastructure solutions based on customer requirements, product capabilities, availability, and cost considerations.
• Provide technical guidance regarding current and legacy product lines.
• Support product selection by providing specifications, compatibility information, configuration guidance, and technically appropriate alternatives.
• Assist with technical evaluation of returned, defective, or damaged products and provide guidance regarding appropriate resolution.
• Partner with Operations and technical teams to support product testing and evaluation when needed.
• Participate in vendor training and independently develop knowledge of new technologies, products, and product lines.
• Conduct product research and assist in evaluating new products, technologies, and vendors.
• Develop and deliver technical product information and training to internal teams and, as appropriate, customers.
• Provide technical input and subject-matter support to Marketing for product-related content and initiatives.
• Develop cross-functional knowledge of Product Management processes and assigned product categories.
• Maintain current knowledge of relevant networking and infrastructure technologies and industry developments.
• Document technical findings, recommendations,…