Senior Help Desk Analyst – ServiceNow & ITIL Expert
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-11-04
Listing for:
Progressive Recruitment
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Analyst, HelpDesk/Support
Job Description & How to Apply Below
A leading staffing company in Syracuse seeks a candidate to manage incident tickets using Service Now and provide high-quality technical support. The role requires strong customer service and communication skills to assist field engineers and manage user issues effectively. Candidates should have experience in IT systems and a good understanding of ITIL processes. This position offers a chance to work in a dynamic environment and contribute to enhancing service delivery.
This role, Senior Help Desk Analyst – Service Now & ITIL Expert at Progressive Recruitment, could be your next career step. The Senior Help Desk Analyst – Service Now & ITIL Expert role at Progressive Recruitment is now open for applications in City of Syracuse, NY, United States. Join us at Progressive Recruitment as our next Senior Help Desk Analyst – Service Now & ITIL Expert in City of Syracuse, NY, United States.
Position Requirements
10+ Years
work experience
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