Senior Help Desk Analyst – ServiceNow & ITIL Expert
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listing for:
Progressive Recruitment
Full Time
position
Listed on 2026-11-14
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
A leading staffing company in Syracuse seeks a candidate to manage incident tickets using Service Now and provide high-quality technical support. The role requires strong customer service and communication skills to assist field engineers and manage user issues effectively. Candidates should have experience in IT systems and a good understanding of ITIL processes. This position offers a chance to work in a dynamic environment and contribute to enhancing service delivery.
This posting is for the Senior Help Desk Analyst – Service Now & ITIL Expert role at Progressive Recruitment, based in City of Syracuse, NY, United States. The advertised compensation is 50.000 - 70.000. We aim to respond to suitable candidates as soon as possible. Full responsibilities and requirements are described in the listing above. Learn more about the Senior Help Desk Analyst – Service Now & ITIL Expert role in the description above.
Position Requirements
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