Property Field Claims Representative - Upstate

Property Field Claims Representative - Upstate New York

Country way is seeking a customer‑focused Property Field Claims Representative to join our claims team in New York. The PFCR handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards.

LOCATION Field based position in Upstate New York (within about 100 miles of Syracuse, NY). Company auto provided with covered gas, insurance, and maintenance.

POSITION Hours:
Monday ‑ Friday, 8:00am‑4:30pm; occasional overnight travel. Full‑time salaried position with benefits.

• Investigate all losses assigned.
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Promptly reply to all complaints as requested.
• Evaluate and estimate claims using photos, measurements, estimating platforms, and other available resources.
• Assist and give guidance to all other claims personnel as requested.
• Advise Underwriting Department on all potential adverse risks.
• Comply with Unfair Claim Settlement Practices Act.
• All other duties as assigned by the Supervisor.

• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

• College degree or equivalent work experience.
• Minimum 2 years of equivalent/appplicable prior property insurance claims experience.
• Completion of AIC, CPCU or SCLA designation within 3 years of start date.

• Proficient in Xactimate.
• Good understanding of building components.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Proven customer service skills.
• Strong investigation and settlement skills.
• Ability to work under pressure and deadlines.
• Strong Emotional Intelligence (EQ) skills.
• High level of initiative and self‑motivation.
• Strong analytical/problem solving skills.

• 5 years previous property claims experience.
• Knowledge of insurance contracts.
• Experience with casualty insurance claims.

Country way provides an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401(k) contribution, excellent Paid Time Off plan, and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.