APD Specialist III

APD Specialist III – Farmers Insurance DDHQ (Remote, Syracuse, NY)

• Completes virtual or in-person vehicle inspections on repairable and total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities.
• Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case‑by‑case basis.
• Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, diminution of value and other than auto property damage claims.
• Provides excellent service to internal and external customers.

• Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.
• Completes auto repair estimates or adjusts repair facility estimates.
• Manages repair process and adjusts auto repair supplements.
• Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.
• Issues payments on site when appropriate.
• Completes vehicle total loss valuations.
• Explains total loss process and settles total loss claims.
• Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.
• Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy.
• Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
• Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.
• Performs other duties as assigned.

• High school diploma or equivalent required.
• Bachelor’s degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below.
• NY Auto Damage Appraiser license (required).

• Advanced negotiating skills.
• Advanced in-person interpersonal and communication skills.
• Advanced computer and time management skills.
• 36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
• Advanced knowledge of body and mechanical repair/replace operations.
• Advanced conflict resolution skills.
• Advanced critical thinking skills.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• DC/NJ/NY/OH Only: $29.21 - $52.88.
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• For more information, review "What we offer" on

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industries:
Insurance

Job Location(s): US - NY - Syracuse

Final date to receive applications:
Typically closed within 8 to 21 days after posting. Please submit promptly.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Farmers is prohibited from employing individuals convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Spokane, WA only:
Residents who prefer not to provide their address  to submit your resume via email: