Insurance Manager

Job Description

Posted Tuesday, December 30, 2025 at 5:00 AM

Empower FCU

Purpose:

At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values: Fairness, Integrity & Honesty

Empower FCU Strategic Pillars:

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Empower Federal Credit Union offers excellent benefits including: Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee

Experience:

We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note:

All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

Role:

The Insurance Manager provides leadership and strategic oversight for Empower Insurance Services (EIS). This role directly manages the Insurance Service Manager and Insurance Agents, ensuring operational success, regulatory compliance, and member-service excellence across the insurance services business unit. The Insurance Manager is accountable for driving growth, optimizing workflows, and maintaining high standards of performance and professionalism within the team.

The annual salary range for this position is: $98,685.61-$.

This role is based in Syracuse, New York and requires full-time, on-site presence at our Empower FCU Insurance offices.

Essential Functions & Responsibilities:

30% Business Planning, Performance Monitoring & Reporting:

• Execute the insurance group’s business plan, ensuring alignment with organizational goals.
• Contribute to budgeting and strategic planning, offering insights that support long-term growth.
• Monitor and report on insurance group performance, identifying trends and opportunities for improvement.
• Track and analyze key data sets, including financial, quality, and marketing metrics.
• Prepare and deliver performance reports to senior leadership with clear insights and recommendations.
• Enhance lead quality and strengthen relationships with branches and internal partners to support business growth.
• Serve as a primary representative for EIS, cultivating new lead sources and expanding carrier options.

25% Regulatory Compliance, Documentation & Industry Engagement:

• Ensure regulatory compliance of the insurance program.
• Lead product and vendor reviews and due diligence exercises.
• Coordinate insurance company underwriting audits.
• Act as designated compliance officer for HITECH/HIPAA and other assigned company policies.
• Ensure account documentation meets standards required by Empower Associated Services, insurance providers, and regulators.
• Participate in industry-related trade associations and networks.
• Lead and develop the Insurance Service Manager and Insurance Agents, providing coaching, mentoring, and performance evaluations.
• Support the Insurance Service Manager in overseeing and developing Customer Service Representatives (CSRs).
• Ensure consistent service standards and a strong member-focused culture across all levels of the insurance services team.
• Conduct timely, meaningful performance reviews for all direct reports.
• Manage licensing and professional requirements, including insurance licensing, company appointments, continuing professional education (CPE), and career development for EIS staff.
• Maintain all corporate insurance licenses in compliance with regulatory requirements.
• Oversee hiring and training for sales and Customer Service representatives.
• Implement innovative talent…